DELTA FAIL!

*copy of what I just sent in to Delta via there customer service page*


This complaint is in regards to the exceedingly poor services my wife and I experienced on the 2nd of August. Traveling from myrtle beach to Atlanta, Atlanta to Chicago, Chicago to salt lake city, salt lake city to lewiston, ID.


The first flight we took was 5591 out of Myrtle Beach, SC to Atlanta GA. It was boarded late, took off late, and from information the pilot told us during the flight we were intentionally being flown in slower. This led us to miss our first connecting flight to Chicago.

When we got to Atlanta it was 1:40 or so and our initial connecting flight to Chicago midway (flight 1278) that took off at 1:30. We were told upon reaching the gate that we had been booked on the next flight to chicago at 2:30 (left from gate B20, not sure the flight number) we rushed to catch that flight to find that we had NOT been booked and were on standby. We were able to board the flight at the last second and left Atlanta for Chicago midway relatively on time. The actual flight to Chicago was pretty good till landing. We landed on time at 3:30PM and then were held on the runway for an hour and a half because there were "no gates" available for us to enter, even though during the hour and a half wait we saw no less than 8 planes land, go around us and go to a gate, some of those even took off again before we ever got to a gate. we were finally allowed to leave the plane a few minutes after 5PM.

When I checked in at myrtle beach that morning I had been given ALL the boarding passes I would need to get on my flights for the day. So we had about an hour and a 15 minutes before our 6:17 PM flight to salt lake city. the delta terminal at Chicago midway was a complete mess. the boards were not updated & every flight boarding that was extremely late. at about 6:30 PM we started boarding for our 6:17 departure to Salt Lake. we my wife and I reached the check in scanner both our boarding passes did not register and we were told we were not registered for that flight, even though WE WERE HOLDING BOARDING PASSES FOR IT. This upset me quite at bit and when I questioned how come they gave our seats away when we clearly had boarding passes and told the delta rep that this was a completely unacceptable way to do business, I was told that if I didn't move they would call the airport security. I was not the one who lost my boarding pass, I was not the one who gave our seats away, and I most certainly was not the one who had made every other DELTA flight we had that day late.
We waited again and again were given the last two available seats on the plane. by now it was after 7PM. once the plane was completely boarded we sat and waited. waited for the grounds crew, waited for paperwork, waited for weight checks. finally after several people got off the plane we took off, again over an hour and a half late. This poor service and late departure pretty much assured us that we were not going to make our final connecting flight home to lewiston ID once we reached salt lake city.

We arrived in Salt lake City about 9:40, our connecting flight to lewiston ID was gone. we then had to wait to get our new flight out on 8.3.09 and hotel reservations, then had to wait some more for the shuttle to the provided hotel to arrive. We finally got to our hotel room in salt lake that DELTA had provided just after 11:30 PM.

We were supposed to have landed home in Lewiston ID at 9:55 PM on 8.2. The first available flight to lewiston on 8.3 was 10:57AM, we arrived home about 11:35AM on 8.3. Almost 14 hours late, but if you factor in all the in flight delays and airport delays you can easily round up our lateness in arrival thanks to DELTA to 20 hours late.

As I told your associate in Chicago yesterday, this is completely unacceptable. The overall lack of service, failure to provide the services paid for in good faith to any measurable level of quality and the sheer contempt shown to your customers is staggering. Information as to why this happened was cryptic, or not given at all.

Delta failed to get us to any destination on time and failed to get us home at all on the date originally paid for. I feel that half to possibly full reimbursement to this fair is not to much to ask for given that Delta failed so completely at every stage of our trip home.

I hope this does not fall on deaf ears, and that I receive a proper reply and hopefully reimbursement regarding this situation.